Strategic Customer Service Certificate Course

Admission Open

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Diploma
Undergraduate

Course code

Credits

Duration 1 month (Fast-track mode)
2 months (Standard mode)

Course Delivery

100% Online

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Professional Certificate Course in Strategic Customer Service

Description

The Professional Certificate Course in Strategic Customer Service is designed to equip learners with the essential skills and knowledge needed to excel in the dynamic world of customer service. This course delves into key topics such as customer relationship management, customer experience design, and service recovery strategies. What sets this course apart is its practical approach, which is enriched by real-world case studies and actionable insights. By analyzing successful customer service strategies implemented by leading organizations, learners gain valuable insights that can be applied in their own professional settings. In today's digital landscape, where customer expectations are constantly evolving, it is crucial for professionals to stay ahead of the curve. This course provides learners with the tools and techniques needed to navigate the challenges of the digital age and deliver exceptional customer service. Whether you are a seasoned customer service professional looking to enhance your skills or someone new to the field seeking to build a strong foundation, this course offers something for everyone. By the end of the program, learners will be empowered with the knowledge and confidence to drive customer satisfaction and loyalty in any industry. Join us on this transformative journey and unlock the secrets to strategic customer service success. Embrace the future of customer service with confidence and competence.

Are you ready to take your customer service skills to the next level? Look no further than our Professional Certificate Course in Strategic Customer Service. This comprehensive program is designed to equip you with the knowledge and tools needed to excel in the fast-paced world of customer service. Throughout the course, you will delve into core modules that cover a range of essential topics. From understanding customer behavior and expectations to mastering effective communication techniques, you will learn how to anticipate and exceed customer needs. You will also explore strategies for building long-lasting customer relationships and handling challenging situations with confidence and professionalism. Our expert instructors will guide you through real-world case studies and interactive exercises to help you apply your newfound knowledge in practical scenarios. By the end of the course, you will have the skills and confidence to deliver exceptional customer service that drives customer satisfaction and loyalty. Whether you are a seasoned customer service professional looking to enhance your skills or someone new to the field seeking to build a strong foundation, this course is perfect for you. Join us and take the first step towards becoming a strategic customer service expert. Enroll now and unlock your potential in the dynamic world of customer service.

Duration

The programme is available in 2 duration modes

1 month (Fast-track mode)
2 months (Standard mode)

Fee Structure

The fee for the programme is as follows

1 month (Fast-track mode) - £140
2 months (Standard mode) - £90

Assessment

Assessment is via assignment submission

Key Facts

100% Online: Study online with the UK’s leading online course provider.
Global programme: Study anytime, anywhere using your laptop, phone or a tablet.
Study material: Comprehensive study material and e-library support available at no additional cost.
Payment plans: Interest free monthly, quarterly and half yearly payment plans available for all courses.

Why choose SSB?

Transform your career: Enrol today and make a life changing decision, get necessary knowledge to transform your career.
Move up in your career: With our fully accredited course, you can move up to the next level in your organisation with ease.
Upgrade your skills: Add value to your current educational profile and achieve skill sets to compete in your job role.
Cost effective: Typically British degree starts from GBP £ 14000 per annum, but with SSB, you enjoy saving upto 60% on your educational investment.
Assessments: All Assessments: are done via submission of assignments / dissertation project.
Support: We offer live tutor support via online chat and email for all qualifications delivered by us.

Durationkeyboard_arrow_down

The programme is available in two duration modes:
1 month (Fast-track mode)
2 months (Standard mode)

Course Delivery keyboard_arrow_down

Online

Entry Requirementskeyboard_arrow_down

One of the following:

Course Contentkeyboard_arrow_down

• Introduction to Strategic Customer Service
• Understanding Customer Needs
• Building Customer Relationships
• Handling Customer Complaints
• Implementing Customer Feedback
• Measuring Customer Satisfaction
• Developing Customer Service Strategies
• Managing Customer Expectations
• Creating a Customer-Centric Culture
• Implementing Continuous Improvement Processes

Assessment keyboard_arrow_down

The assessment is done via submission of assignment. There are no written exams.

Course fee keyboard_arrow_down

The fee for the programme is as follows:

1 month (Fast-track mode) - £140

2 months (Standard mode) - £90

Payment planskeyboard_arrow_down

Please find below available fee payment plans:

1 month (Fast-track mode) - £140

2 months (Standard mode) - £90

Accreditationkeyboard_arrow_down

Please Note:-

Stanmore School of Business

Professional Certificate Course in Strategic Customer Service

Professional Certificate Course in Strategic Customer Service

Description

Duration

Fee Structure

Assessment

Key Facts

Why choose SSB?

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