Who is this course for?
This course is designed for individuals who are looking to enhance their skills and knowledge in the field of customer service excellence in the UK. Whether you are a recent graduate or a seasoned professional, this course will provide you with the necessary tools and techniques to excel in the competitive customer service industry.
Statistics |
Percentage |
According to a survey by UK Customer Satisfaction Index, |
85% of customers are willing to pay more for a better customer experience. |
Research by PwC found that |
32% of customers would stop doing business with a brand they loved after just one bad experience. |
Studies show that |
55% of customers are willing to recommend a company that provides excellent customer service. |
By enrolling in the Postgraduate Certificate in UK Customer Service Excellence, you will learn how to effectively engage with customers, resolve conflicts, and exceed their expectations. This course is ideal for individuals working in industries such as retail, hospitality, and telecommunications, where customer service plays a crucial role in business success.