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Level 3 Award in Dealing with Consumer Debtors in Financial Hardship

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Level 3 Award in Dealing with Consumer Debtors in Financial Hardship

Overview: Level 3 Award in Dealing with Consumer Debtors in Financial Hardship

The Level 3 Award in Dealing with Consumer Debtors in Financial Hardship is a comprehensive course designed to equip individuals with the necessary skills and knowledge to effectively handle debt-related challenges faced by consumers experiencing financial hardship. This qualification covers topics such as debt management strategies, financial counseling techniques, negotiation skills, and legal regulations related to consumer debt. Graduates of this program can pursue rewarding careers as Debt Advisors, Financial Support Officers, Debt Recovery Specialists, or Customer Service Representatives in debt advice agencies, financial institutions, or local government organizations. With the increasing need for professionals proficient in assisting individuals facing financial difficulties, this qualification provides valuable expertise for those seeking to make a positive impact in the field of consumer debt management.

The Level 3 Award in Dealing with Consumer Debtors in Financial Hardship is designed for professionals who handle debt collection cases and want to develop specialized skills in assisting individuals facing financial difficulties. This award is particularly beneficial for debt recovery agencies, financial institutions, and related roles.

If you work as a debt collector, customer service representative, or financial advisor, this award will equip you with the knowledge and techniques to effectively support consumers experiencing financial hardship. By understanding the unique challenges faced by individuals in financial distress, you will learn strategies to negotiate repayment plans, provide appropriate guidance, and offer compassionate assistance.

Through this course, you will gain a comprehensive understanding of the legal and regulatory frameworks governing debt collection practices and learn how to handle sensitive situations with empathy and professionalism. By enrolling in the Level 3 Award in Dealing with Consumer Debtors in Financial Hardship, you will enhance your expertise in assisting consumers during challenging financial circumstances, making a positive impact on their lives and promoting responsible debt management.


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  • Course code: L3-ADCDFH-BA
  • Credits: 8
  • Diploma
  • Undergraduate
Key facts
100% Online: Study online with the UK’s leading online course provider.
Global programme: Study anytime, anywhere using your laptop, phone or a tablet.
Study material: Comprehensive study material and e-library support available at no additional cost.
Payment plans: Interest free monthly, quarterly and half yearly payment plans available for all courses.
Duration
6 months
9 months
Assessment
The assessment is done via submission of assignment. There are no written exams.
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Course Details

• Understanding consumer debt
• Identifying financial hardship
• Communication skills for debt collection
• Legal rights and responsibilities
• Negotiation techniques
• Debt management plans
• Bankruptcy and insolvency
• Mental health considerations
• Ethical considerations
• Case studies and practical applications

Fee Structure

The fee for the programme is as follows

  • 6 months - GBP £1399
  • 9 months - GBP £1099

Entry Requirements

There are no formal requirements for specific prior qualifications or levels of attainment. However, if you have not already achieved a level 2 qualification in English and/or maths, you will normally be expected to take a GCSE or Level 2 Functional Skills qualification alongside this Diploma in order to support your progression to higher education

Payment plans

Please find below available fee payment plans:

6 months - GBP £1399

  • Payment option (a): GBP £466 x 3 monthly instalments
  • Payment option (b): GBP £1329 x 1 instalment

9 months - GBP £1099

  • Payment option (c): GBP £220 x 5 monthly instalments
  • Payment option (d): GBP £549 x 2 quarterly instalments
  • Payment option (e): GBP £1045 x 1 instalment

Accreditation

British Awarding Association (BAA)

Why this course?

Completing the Level 3 Award in Dealing with Consumer Debtors in Financial Hardship is essential for professionals working in the financial industry to effectively assist individuals facing financial difficulties. This course equips learners with the necessary skills and knowledge to handle sensitive situations with empathy and professionalism, while also providing practical solutions to help consumers manage their debts.

Industry Demand According to the Office for National Statistics, the number of individuals in the UK struggling with debt reached 8.3 million in 2020.
Job Growth Jobs in debt counselling and financial advisory services are projected to grow by 12% over the next decade, according to the UK Commission for Employment and Skills.

Who is this course for?

Our Level 3 Award in Dealing with Consumer Debtors in Financial Hardship course is designed for individuals who are looking to enhance their skills and knowledge in dealing with consumers facing financial difficulties. This course is ideal for:

Debt Counsellors According to the Money Advice Service, there were 2.7 million people seeking debt advice in the UK in 2020.
Financial Advisors Research by the Financial Conduct Authority shows that 7.4 million people in the UK are over-indebted.
Customer Service Representatives Statistics from StepChange Debt Charity reveal that the average UK adult owes £31,000 in debt.
Legal Professionals The Insolvency Service reported 99,196 individual insolvencies in England and Wales in 2020.

Whether you work in the financial sector, legal industry, or customer service field, this course will provide you with the necessary skills to effectively assist consumers in financial hardship and navigate complex debt situations.

Career path

Career Roles Key Responsibilities
Debt Collection Agent Collecting outstanding debts from consumers in financial hardship
Debt Counsellor Providing advice and guidance to consumers on managing their debts
Financial Advisor Assessing consumer financial situations and recommending solutions
Credit Analyst Reviewing consumer credit applications and determining creditworthiness
Customer Service Representative Assisting consumers with inquiries and concerns related to their debts

How to apply?

Complete the online enrolment form and Pay enrolment fee of GBP £12.

Wait for our email with course start dates and fee payment plans. Your course starts once you pay the course fee.

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