The Graduate Certificate in Leading through Organizational Conflict offers a comprehensive exploration of conflict management strategies and techniques in the context of organizational leadership. The program consists of four core modules:
Understanding Conflict Dynamics: Explore the nature of conflict, its causes, and various conflict resolution models. Learn to identify different conflict styles and their implications for leadership.
Communication and Conflict Resolution: Develop effective communication skills to navigate difficult conversations and manage conflict constructively. Explore techniques for active listening, assertive communication, and non-verbal communication.
Negotiation and Mediation: Gain practical skills in negotiation and mediation to facilitate resolution and compromise in complex organizational conflicts. Learn to balance competing interests and find mutually beneficial solutions.
Leading Through Emotional Intelligence: Enhance emotional intelligence to better understand and manage emotions in conflict situations. Explore strategies for self-awareness, self-regulation, empathy, and relationship management.
By the end of the program, participants will have the tools and strategies to lead through conflict with confidence, fostering a culture of collaboration, innovation, and resilience within their organizations.