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Certificate in British Strategic Customer Service

Enter the business world equipped with industry experience and current employability skills for a successful career.

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Certificate in British Strategic Customer Service

The 'Certificate in British Strategic Customer Service' offers a comprehensive framework for mastering the art of customer service excellence in today's dynamic business landscape. Through a blend of theory and practical application, this course equips participants with the essential skills and strategies to deliver exceptional customer experiences. Key topics covered include:

Strategic Customer Service: Participants will explore the strategic elements of customer service, including customer relationship management, service design, and customer-centric strategies tailored to meet evolving consumer demands.

Effective Communication: The course emphasizes the importance of effective communication in delivering superior customer service. Participants will learn how to engage with customers across various channels, resolve conflicts, and build rapport to foster long-term relationships.

Problem-solving and Innovation: Through real-world case studies and interactive exercises, participants will develop critical problem-solving skills and learn to innovate solutions to address customer needs and challenges effectively.

Digital Customer Experience: In the ever-evolving digital landscape, understanding digital customer behavior and leveraging technology to enhance the customer experience is paramount. This course provides insights into leveraging digital tools and platforms to deliver seamless and personalized customer experiences.

With a practical approach and real-world case studies, participants gain actionable insights that can be immediately applied in their roles to drive customer satisfaction and loyalty in today's competitive marketplace.

The 'Certificate in British Strategic Customer Service' empowers participants with the knowledge and skills to excel in delivering exceptional customer experiences. Core modules include:

Customer Relationship Management: Explore strategies for building and maintaining strong customer relationships, understanding customer needs, and exceeding expectations.

Service Design and Delivery: Learn principles of service design to create memorable customer experiences across touchpoints, both online and offline.

Effective Communication: Enhance communication skills to engage with customers empathetically, actively listen to their needs, and communicate solutions effectively.

Problem-solving and Conflict Resolution: Develop problem-solving techniques to address customer issues efficiently and resolve conflicts with professionalism and empathy.

Digital Customer Experience: Understand the role of digital technologies in shaping the customer experience and leverage digital tools to create seamless and personalized interactions.

By the course's end, participants emerge as skilled customer service professionals equipped to navigate the complexities of modern customer service with confidence and excellence.


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  • Course code:
  • Credits:
  • Diploma
  • Undergraduate
Key facts
100% Online: Study online with the UK’s leading online course provider.
Global programme: Study anytime, anywhere using your laptop, phone or a tablet.
Study material: Comprehensive study material and e-library support available at no additional cost.
Payment plans: Interest free monthly, quarterly and half yearly payment plans available for all courses.
Duration
1 month (Fast-track mode)
2 months (Standard mode)
Assessment
The assessment is done via submission of assignment. There are no written exams.
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Course Details

• Introduction to British Strategic Customer Service
• Understanding Customer Needs and Expectations
• Developing Customer Service Strategies
• Implementing Customer Service Policies
• Monitoring Customer Satisfaction
• Handling Customer Complaints
• Building Customer Loyalty
• Training Customer Service Teams
• Utilizing Technology in Customer Service
• Evaluating Customer Service Performance

Fee Structure

The fee for the programme is as follows

  • 1 month (Fast-track mode) - £140
  • 2 months (Standard mode) - £90

Payment plans

Please find below available fee payment plans:

1 month (Fast-track mode) - £140

2 months (Standard mode) - £90

Accreditation

Stanmore School of Business

Why this course?

Completing a Certificate in British Strategic Customer Service is essential for individuals looking to excel in the customer service industry. This course provides in-depth knowledge and skills required to deliver exceptional customer service, manage customer relationships effectively, and enhance customer satisfaction.

According to a recent study by the UK Customer Satisfaction Index, 87% of customers are more likely to make a repeat purchase if they are satisfied with the customer service they receive. This highlights the growing demand for skilled professionals who can provide strategic customer service to drive business success.

Industry Demand Jobs in customer service management are projected to grow by 10% over the next decade.
Salary Range The average salary for a Customer Service Manager in the UK is £35,000 per year.

Who is this course for?

Our Certificate in British Strategic Customer Service course is designed for individuals who are looking to enhance their customer service skills and advance their career in the UK. This course is ideal for:

1. Customer Service Representatives According to the Office for National Statistics, there were approximately 2.6 million customer service occupations in the UK in 2020.
2. Customer Service Managers Research by the Chartered Institute of Personnel and Development (CIPD) found that 72% of UK organizations consider customer service skills to be essential for managers.
3. Sales Professionals The UK sales industry is projected to grow by 5.6% in 2021, creating opportunities for sales professionals to excel in customer service.
4. Business Owners Small businesses in the UK account for 99.3% of all private sector businesses, making customer service a crucial aspect of their success.

Whether you are just starting out in your career or looking to upskill in the field of customer service, our course will provide you with the knowledge and tools to deliver exceptional service and drive customer satisfaction in the British market.

Career path

Career Roles Key Responsibilities
Customer Service Representative Handle customer inquiries, resolve complaints, and provide product information
Customer Success Manager Build strong relationships with customers, ensure their success, and drive retention
Customer Experience Specialist Design and implement strategies to enhance customer satisfaction and loyalty
Customer Support Supervisor Manage a team of customer support agents, monitor performance, and ensure quality service
Client Relationship Manager Develop and maintain relationships with key clients, understand their needs, and provide solutions

How to apply?

Simply click on the link below to pay the course fee. Your course will get activated within 24-48 hours.

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