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Certificate in British Retail Customer Relationship Management

Enter the business world equipped with industry experience and current employability skills for a successful career.

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Certificate in British Retail Customer Relationship Management

Embark on a transformative journey with the Certificate in British Retail Customer Relationship Management. This dynamic course equips learners with essential skills and strategies to excel in fostering meaningful customer relationships within the retail landscape. Through a blend of key topics, practical approaches, real-world case studies, and actionable insights, participants gain the tools needed to thrive in the ever-evolving digital era.

The Certificate in British Retail Customer Relationship Management offers a comprehensive exploration of core modules designed to enhance customer engagement and satisfaction. Delve into:

  • Customer Engagement Strategies: Learn techniques to build and nurture lasting relationships with customers.
  • Data-Driven Insights: Harness the power of data analytics to personalize customer experiences and drive loyalty.
  • Omni-Channel Integration: Explore seamless integration across retail channels to optimize customer interactions.
  • CRM Implementation: Gain practical skills in implementing and managing effective CRM systems for enhanced customer management.

Join us in this immersive learning experience, where theory meets practice to revolutionize retail customer relationship management.

 


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  • Course code:
  • Credits:
  • Diploma
  • Undergraduate
Key facts
100% Online: Study online with the UK’s leading online course provider.
Global programme: Study anytime, anywhere using your laptop, phone or a tablet.
Study material: Comprehensive study material and e-library support available at no additional cost.
Payment plans: Interest free monthly, quarterly and half yearly payment plans available for all courses.
Duration
1 month (Fast-track mode)
2 months (Standard mode)
Assessment
The assessment is done via submission of assignment. There are no written exams.
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Course Details

• Understanding Customer Relationship Management
• Customer Loyalty Programs
• Effective Communication Skills
• Handling Customer Complaints
• Building Customer Trust
• Sales Techniques
• Retail Marketing Strategies
• Data Analysis for Customer Insights
• Managing Customer Feedback
• Implementing CRM Systems

Fee Structure

The fee for the programme is as follows

  • 1 month (Fast-track mode) - £140
  • 2 months (Standard mode) - £90

Payment plans

Please find below available fee payment plans:

1 month (Fast-track mode) - £140

2 months (Standard mode) - £90

Accreditation

Stanmore School of Business

Why this course?

A Certificate in British Retail Customer Relationship Management is essential for individuals looking to excel in the retail industry. This course provides valuable skills and knowledge on how to effectively manage customer relationships, improve customer satisfaction, and increase sales.

According to the British Retail Consortium, the demand for professionals with expertise in customer relationship management is on the rise. Retailers are increasingly focusing on building strong relationships with customers to drive loyalty and repeat business.

Industry Demand Jobs in retail customer relationship management are projected to grow by 10% over the next decade.
Salary Range The average salary for a Customer Relationship Manager in the UK is £35,000 per year.
Job Opportunities There are currently over 10,000 job openings in the UK for professionals with expertise in customer relationship management.

Who is this course for?

Are you looking to enhance your career in the retail industry? The Certificate in British Retail Customer Relationship Management course is designed for individuals who are interested in advancing their knowledge and skills in customer relationship management within the retail sector.

Statistics: According to the British Retail Consortium, the retail industry employs over 3 million people in the UK.
Over 300,000 retail businesses operate in the UK, contributing over £180 billion to the economy annually.
Customer loyalty is crucial in the retail industry, with 65% of a company's business said to come from existing customers.

Whether you are a retail manager, sales associate, or aspiring to work in customer service, this course will provide you with the necessary skills to effectively manage customer relationships and drive business growth. By enrolling in this course, you will gain a competitive edge in the job market and increase your earning potential in the retail industry.

Career path

Career Roles Key Responsibilities
Retail Sales Associate Assist customers in finding products, handle transactions, and maintain store cleanliness
Customer Service Representative Respond to customer inquiries, resolve complaints, and provide product information
Store Manager Oversee daily operations, manage staff, and ensure sales targets are met
Visual Merchandiser Create attractive product displays, set up promotional materials, and maintain store aesthetics
Retail Assistant Manager Support store manager in daily tasks, supervise staff, and assist in inventory management

How to apply?

Simply click on the link below to pay the course fee. Your course will get activated within 24-48 hours.

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